Hangdog Climbing Gym

This policy applies to Hangdog Climbing Gym. The policy explains how Hangdog Climbing Gym uses personal information collected through the www.hangdog.com.au website.

Hangdog Climbing Gym is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.

Hangdog Climbing Gym may, from time to time, review and update this privacy policy statement to take account of new laws and technology and changes to Hangdog Climbing Gym's operations. All personal information held by Hangdog Climbing Gym will be governed by Hangdog Climbing Gym's most recent policy, posted on www.hangdog.com.au.

What kind of personal information Hangdog Climbing Gym collects and how it is collected

In general, the personal information Hangdog Climbing Gym collects includes (but is not limited to) name, address, contact details and, where relevant, financial information, including credit card information, banking details.

Personal Information you provide:

We store the personal information you enter on www.hangdog.com.au or give to Hangdog Climbing Gym in other ways. We obtain most personal information through the www.hangdog.com.au user registration process and updates to user details. You may provide information when you request or acquire a product or service from Hangdog Climbing Gym, provide a product or service to Hangdog Climbing Gym, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Hangdog Climbing Gym by e-mail, telephone or in writing (for example if you contact customer service or provide feedback).

Automatic collection

Cookies. We may use a feature of your browser called a cookie to assign your computer a 'User ID'. Cookies do not contain information by which Hangdog Climbing Gym can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Hangdog Climbing Gym may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising which Hangdog Climbing Gym believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.

Indirect collection

Hangdog Climbing Gym endeavours to collect personal information about an individual only from that individual. In some circumstances Hangdog Climbing Gym may obtain personal information from a third party. If you provide personal information about another person to Hangdog Climbing Gym, Hangdog Climbing Gym requires that you inform that person you have done so and provide them with a copy of this policy.

How Hangdog Climbing Gym uses the information you provide

Hangdog Climbing Gym may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

Hangdog Climbing Gym generally uses personal information to:

• provide you with products or services you have requested
• help Hangdog Climbing Gym manage and enhance its services;
• communicate with you;
• provide you with ongoing information about opportunities on the Hangdog Climbing Gym in which Hangdog Climbing Gym believes you may be interested;
• give you the opportunity from time to time to receive e-mail and from Hangdog Climbing Gym.

In most cases where Hangdog Climbing Gym asks you to provide information about yourself, if you do not provide Hangdog Climbing Gym with that information, Hangdog Climbing Gym will not be able to provide you with the requested product or service.

Disclosure

Hangdog Climbing Gym may disclose personal information to other companies, only use it as set out above.

Hangdog Climbing Gym may also provide your information to:

• third parties engaged by Hangdog Climbing Gym to perform functions on its behalf, such as processing credit card information, mailouts, debt collection, marketing, research and advertising;
• third parties authorised by you to receive information held by Hangdog Climbing Gym;

Management and security of personal information

Hangdog Climbing Gym's Privacy Officer is responsible for the management of personal information in accordance with this policy and the Commonwealth Privacy Act.

Hangdog Climbing Gym protects the personal information Hangdog Climbing Gym holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, pass word access, secure servers and encryption of credit card transactions.

Updating personal information

Hangdog Climbing Gym endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You can update your www.hangdog.com.au user information via the 'Update your details' section on any of the www.hangdog.com.au. You can generally update personal information information on the website. Otherwise, please contact Hangdog Climbing Gym on james@hangdog.com.au. Where personal information is no longer required by Hangdog Climbing Gym, it will be destroyed or de-identified.

Seeking access to the personal information Hangdog Climbing Gym holds about you

You have the right to seek access the personal information held about you and to advise Hangdog Climbing Gym of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.

If you make an access request, Hangdog Climbing Gym will ask you to verify your identity and specify what information you require. Hangdog Climbing Gym may charge a fee to cover the costs of meeting your request.

How to contact Hangdog Climbing Gym

If you have enquiries or wish to provide feedback about this policy, please e-mail james@hangdog.com.au.

To make an access request, please write to the Privacy Officer at 130 Auburn Street, Wollongong NSW 2500 Australia.

If you need more information on the license contact: james@hangdog.com.au

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